Where do you start your letters at the top


Where Do You Start Your Letters? At the TOP!

Do you remember way back a few months ago when Mat Man was all the rage in the Rivers Class?

When children were building Mat Man and learning about big, lines, little lines, big curves and little curves?

Mat Man provided the children with some experience using the basic lines that are used to form each letter of the alphabet.  Since then, there have been many other ways in which children have explored with letters and big and little lines and curves:

They have used magnetic lines and curves to make letters…

Stamped letters in play dough…(and served cookies!)…

Made letters at the light table…

Noticed letters in books…

Used letters to add friends’ names to messages…

But in the past few weeks, children have really been working at making letters using correct formation. What does that mean, you ask?  Well, first and foremost, as the old song goes, “Where do you start your letters ? At the top!”  (Ask your child to sing the song for you!)

We use the Handwriting Without Tears program, which helps children to form letters in the most efficient way possible. Children’s natural starting position is often at the bottom of the page, but starting from the top helps children to form letters efficiently using the fewest strokes, and helps to minimize letter “reversals.” Down the road, we hope for children to write letters fluently so they can get their thoughts out on the paper efficiently and legibly.  We hope that children will learn to start their letters using correct formation at the top early because it can be a hard habit to break later on! 

The children engage in letter formation using a multi-sensory approach.  By repeating the letter formations over and over, they will eventually make the letters automatically. 

Children have painted the first letter of their name on large paper.  Using the whole arm to paint on a vertical surface, engages different muscles and movement than does fine motor work that would happen on a flat surface.  Children first say “Hi!” to Smiley, a little smiley face in the upper left hand corner, which helps with the starting point and orientation.   Then, children use a dry paintbrush to make the lines, followed by three different paint colors, saying the words as they form the letter: “Big line down, frog jump to the top, little line, little line, little line.  E!” 

Children have also practiced their letters using “Wet, Dry, Try”, which utilizes more fine motor skills.  First, they use a wet sponge, to ‘erase’ the chalk letter.

Then, a tiny paper towel is used to ‘dry’ the lines, and finally, children ‘try‘ the letter by writing it with chalk.  Each time, children use the same routine: “Hi Smiley!”  Starting at the top, using the same motions each time, they say the the words that describe the lines used and the process to to create the letter. “Big line down, frog jump, big line, big line, big line, M.”

The repetition using different mediums helps children to gain fluency with making the letters correctly.  All children have practiced at least the first letter in their name, and some have done a few more. Some even tried making rainbow letters. 

Some children also added their first letter when they made messages for friends.  

It can be powerful, fun, and practical to know how to do something so well! 

Kristen Jordan

Teacher, Rivers Class

Kristen Jordan began helping at Mustard Seed School in 2006, after her daughter had been a student in the preschool. She substituted for many years in all grades; in 2011, she returned to the classroom and has been a teacher in The Nest ever since.

Prior to the birth of her daughter Clara, in 2002, Ms. Jordan worked in Brooklyn as a first grade teacher with the New York City Public Schools. During this time, her school collaborated with the Brooklyn Museum, and this work helped Ms. Jordan develop a real interest in the parallels between the process of making art and the process of writing in the classroom. She thoroughly enjoys teaching both art and literacy to preschoolers.

Ms Jordan’s background includes work with the Teachers College Reading and Writing Project. While at Teachers College, she trained with esteemed educator and author Lucy Calkins. Early in her teaching career, Ms. Jordan did not think that she wanted to teach very young children but her view has changed! She now really enjoys and takes great interest in young children and their development.

Ms. Jordan enjoys reading, working out, hiking, cooking, and spending time with her daughter and family. Although she has lived on the East Coast for a very long time, as a native of Oregon, she really loves the mountains!

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all the rules and best advice

Even after the advent of smartphones and social networks, business correspondence in English remains relevant. Are you looking to work with partners from the UK and the US, or perhaps you are planning to work in a foreign company? Then you just need to know how to write such letters. This article contains the basic rules and secrets of correspondence. Let's figure out the structure and content together, and also learn how to write letters that attract customers and increase loyalty. nine0003

When are the rules of business correspondence in English used?

A well-formed and structured letter, which follows the rules of business correspondence, is important when meeting partners for the first time. With a personal acquaintance, they are met by clothes, and in correspondence - by the correct turns, carefully selected words and sentences.

By following the rules of business correspondence in English , you can always:

  • Congratulate colleagues on upcoming holidays;
  • Send a notification to employees that they are hired or, conversely, fired;
  • Politely refuse the offer of cooperation.
  • Make a formal request for information.
  • Make a complaint or claim.
  • And much more.

Of course, there are countless other tasks you can do with business letters: Inquiry Letter, Acceptance, Reply Quotation. However, to consider each message in detail, more than one article is needed. Below we will talk about the types of business letters that are most often used in correspondence. nine0003

Main types of business letters

The modern world is rapidly moving towards integration. As a result, even small companies have to correspond with specialists living in different parts of the globe. Most correspondence is conducted in English, so learning English with a native speaker is one of the best ways to develop a career.

Knowing how to write a business letter in English you will take a big step forward towards a profitable contract.

Letter of offer or Commercial Offer

The main purpose of such a letter is to offer a product or service. This is a common procedure in business circles when a company intends to arouse the interest of a potential partner. Commercial offer contains conditions, proposals for cooperation.

Sample letter in English Russian translation
Daniel Cooper

General Manager

Soft Course

4567 Golden Street

Fresno, California

StanleyCo Ltd

9034 Cooper Street

Fresno, California

USA,

October 30, 2021

Dear Sirs,

Our company Soft Course is quite new in the region, it was established last year, but in spite of this, we have already proven to be professionals and have a number of good reviews. We offer qualified services in software maintenance at reasonable prices. This month we have a special offer for you and your office equipment with a good discount. For more information, you may call 555-55-55. nine0003

With respect,

Daniel Cooper,

General Manager

From: Mr. Daniel Cooper,

CEO

Soft Course

4567 Golden Street

Fresno, CA

To: StanleyCo Ltd

9034 Cooper Street

Fresno, CA

US

October 30, 2021

Dear Sirs!

Our company "Soft Plus" exists not so long ago, it was founded last year, but despite this we have already established ourselves as professionals and have a number of good reviews. We offer qualified software maintenance services at reasonable prices. This month we have a special offer with a good discount for you and your office. For more information call 555-55-55

Best regards,

Daniel Cooper,

General Manager

Application letter or Application Letter

Application letters are often found among a wide variety of business letters. They are compiled for different purposes: obtaining a new position, entering a university, earning scholarships. Application letter has no rigid framework and is always written in free form. It may contain an advertisement for a product, an offer of cooperation, or an invitation to a personal meeting to discuss urgent matters. nine0003

Sample letter in English Russian translation
Dear Mr. /Ms________ (name of the concerned person),

Your company has been our valuable customer for the past_________(mention years/period). Your approach towards business is very professional and we never encountered any problems all these years.

We are sending a few business proposals related to………………(give details) on ……………….(annual/ quarterly/monthly) contract basis. Please go through them and make a final decision. All our various plans are devised in such a manner that they will be cheaper in the long run. We have introduced several new models of ………………(name of the product) this year. You have a wide choice to choose from as per your requirement. We hope you will make the right choice. nine0003

We thank you very much for continuing business with us and hope it will be done similarly in the coming years. We assure you of our best services always.

Looking forward to hearing from you,

Yours Sincerely,

___________ (Your name)

Dear Mr/Ms ________ (name of person concerned),

Your company has been a valued customer of ours for the past _________ (specify years/period). Your approach to business is very professional, and in all these years we have never encountered any problems. nine0003

We send several business proposals related to ……………… (please provide details) to ………………. (annual / quarterly / monthly) contract. Please review them and make your final decision. All of our various plans are designed in such a way that they end up being cheaper. This year we introduced several new models ……………… (product name). You have a wide selection to suit your requirements. We hope you make the right choice.

nine0002 We thank you for your continued cooperation with us and hope that it will continue in the coming years in the same way. We always assure you of our best services.

Looking forward to your reply,

Sincerely yours,

___________ (your name)

Letter of Complaint or Letter of Complaint

The second name is a complaint letter. For example, the client was dissatisfied with the quality of the goods and demands compensation. The basic rules of business writing in English, as well as the right words, will play a decisive role in the consideration. It is important to be direct, but to remain tactful. nine0003

Sample letter in English Russian translation
Dear Sirs,

I regret to inform you that yesterday I got my new TV set which was delivered by your delivery service. The package was undamaged so I signed all documents and paid the rest of the sum. But when I unpacked it I found several scratches on the front panel. I would like you to replace the item or give me back my money. Please let me know your decision within 2 days. nine0003

Kind regards,

Signature

Lord,

I'm sorry to inform you that yesterday I received my new TV delivered by your delivery service. The parcel was not damaged, so I signed all the documents and paid the remaining amount. But when unpacking, I found a few scratches on the front panel. I want you to replace the item or refund my money. Please let me know your decision within 2 days.

Regards

Signature

Letter of Apology or Letter of Apology

In response to a complaint, a company that has released a mediocre product sends a Letter of Apology to the customer. The document contains an apology in writing, possible compensation.

nine0063 Dear Sir / Madam …,

We received your letter on June 12 about the delivery of the wrong equipment. We apologize for the inconvenience. The equipment you ordered was shipped today. In this email, we have included a seven percent discount coupon for your next purchase. In addition, we have deducted shipping costs. Once again, I want to say that we are sorry for the inconvenience caused. We look forward to serving you in the future.

Sincerely yours,

nine0002 Signature

Sample letter in English Russian translation
Dear Mr. …, nine0002 We have received your letter of June 12 about the shipment of wrong equipment. Please accept our apologies for the inconvenience. The equipment you ordered has been shipped today. In this letter, we have enclosed a discount coupon for seven percent off your next purchase. In addition, we have also deducted the cost of shipping. Let me say again how much we regret any inconvenience. We look forward to serving you in the future.

Yours sincerely,

Signature

Request letter / Inquiry Letter

The name of the letter indicates that the sender wants to receive an answer to some question. When compiling a document, the sender tries to make it as concise as possible. It also indicates contact details (phone, e-mail) for a quick response.

Sample letter in English Russian translation
Baisy Clifford

3400 Chelsey Road

Quantico, FU 78451

Stanley Brothers

6539 71st Street

Los Angeles, LA 84733

27th January 2005

Dear Sir,

We have seen your advertisement in the Business Weekly Journal, and we shall appreciate it if you will send us a more detailed description of your cameras. We would also like to know the discounts that you provide. nine0003

Our company specializes in distributing cameras in Italy. For your information, we may add that our company was established five years ago. If your goods meet our requirements, and we receive a favorable offer, we will be able to represent your cameras in Eastern Europe.

We are looking forward to your reply.

Yours faithfully,

R.Stenley

Export-Import Manager

Basie Clifford

3400 Chelsey Road

Quantico, FU 78451

Stanley Brothers

6539 71st Street

Los Angeles, LA 84733

January 27, 2005

Dear,

We have seen your advertisement in the Business Weekly Journal and would appreciate it if you could send us a more detailed description of your cameras. We would also like to know what discounts you provide.

Our company specializes in the sale of cameras in Italy. For your information, we would like to add that our company was founded five years ago. If your product meets our requirements and we receive a favorable offer, we will be able to present your cameras in Eastern Europe. nine0003

Waiting for your reply.

Sincerely yours,

R. Stanley

Export-import manager

Letter of confirmation or Acceptance letter

How to write a business letter in English when it comes to Acceptance letter? Companies send them after the package, a package of documents, so that the client confirms receipt. They act like a receipt, showing appreciation, respect.

Sample letter in English Russian translation
R. Hendricks,

Marketing Manager,

Highsmith & Co, Ltd.,

12 Maidstone, Kent

Dear Mr. Hendricks,

Thank you for your letter of 16th September concerning the receipt of our latest catalog for 2011-2012.

We wish to confirm the arrangement whereby Mr. Brown of your company will visit us in Maidstone towards the end of the month for business consultation. nine0003

We wish to assure you that Mr. Brown will be considered our guest within the time of his visit.

Sincerely yours,

B. Johnson,

Managing Director

R. Hendrix,

Marketing Manager,

Highsmith & Co, Ltd.,

12 Maidstone, Kent

Dear Mr. Hendrix,

Thank you for your email dated 16 September regarding receipt of our latest catalog for 2011-2012.

nine0002 We would like to confirm an arrangement whereby Mr. Brown from your company will visit us in Maidstone at the end of the month for a business consultation.

We would like to assure you that Mr. Brown will be considered our guest during his visit.

Sincerely yours,

B. Johnson,

Manager

Letter of Recommendation or Letter of Recommendation

When applying for a prestigious company, it is important to send a CV in English, supplement it with a letter of recommendation. Modern rules for writing a business letter in English will make it literate and concise. The former employer or colleague takes part in writing. nine0003

Sample letter in English Russian translation
December 2, 2009

To whom it may concern,

I had the privilege of having Kristen Matsalla as my summer intern from May-August 2009 at Rosewood Park Alliance Church.

Her main responsibility was as Day Camp Coordinator. In that role, she had many responsibilities. She had administrative tasks like processing registrations, dealing with expenses, organizing kids and leaders into groups, and more. Kristen coordinated and planned each day’s activities, program, and the overall decor of each area. She provided leadership to the kids and volunteers. nine0003

She was involved in the recruitment and training of our volunteers as well. We had a total of 60+ volunteers and 135+ kids during our Day Camps.

Kristen is someone who is highly motivated and takes the initiative to do what needs to get done. She has the confidence to lead and along with that people respect and follow her lead. She is great with kids of all ages as she is able to create a great balance between friend and leader. She takes her responsibilities seriously. I never had to wonder if she would do what was required of her and she always did what was needed with excellence! She is highly trustworthy and reliable. nine0003

I have worked with many people over the years and Kristen is someone I would love the opportunity to work with again. She would be an asset to any team. Feel free to contact me in regards to Kristen, as you look to hire.

Sincerely,

Children's Pastor

Rosewood Park Alliance Church

306-543-8233 ext 236

December 2, 2009

For presentation at the place of demand,

I had the honor of having Kristen Matsalla as an intern from May to August 2009year at Rosewood Park Alliance Church.

Her main responsibility was to coordinate the day camp. In this role, she had many responsibilities. She had administrative tasks. For example, processing registrations, managing expenses, organizing children and leaders into groups, and much more. Kristen coordinated and planned the daily activities, program and overall décor for each area. She supervised children and volunteers.

She was also involved in the recruitment and training of our volunteers. During our day camps we had a total of over 60 volunteers and over 135 children. nine0003

Kristen is highly motivated and takes the initiative to do what needs to be done. She is confident that she leads and people respect and follow her leadership. She gets along well with children of all ages, as she knows how to find the perfect balance between friend and leader. She takes her responsibilities seriously. I never had to wonder if she would do what was required of her, and she always did what was required with excellence! She is very reliable and trustworthy. nine0003

I have worked with many people over the years and Kristen is someone I would love to work with again. She will be an asset to any team. Feel free to contact me about Kristen when you are about to hire.

Sincerely,

Children's Pastor

Rosewood Park Alliance Church

306-543-8233 ext 236

Thank-You Letter

How to start a business letter in English if you want to thank the client for a large order, and the hotel for the quick booking confirmation, which played a decisive role in obtaining a visa? One "thank you" is not enough - the letter begins with an appeal to the client or company representative, then comes the text of the letter with gratitude, hope for further fruitful work.

Sample letter in English Russian translation
From ___________

Date: 31 November 2020

To ___________

Good day, Mr. {name}.

My name is Chris Edvance, I`m your student at evening school of accounting courses. Writing to thank you for the opportunity to pass the exam two weeks later than expected. I assure you that I will study all the skipped material on my own and pass the exam perfectly.

Warm regards,

C. Advance.

From ___________ nine0002 Date format: November 31, 2020

To ___________

Good afternoon, Mr. {name}.

My name is Chris Advance and I am a student of night school accounting. I am writing to thank you for the opportunity to pass the exam two weeks later than expected. I assure you that I will study all the missed material on my own and pass the exam with excellent marks.

Best regards,

C. Advance.

Cover letter or Cover letter

The basic rules of business correspondence in English will help you compose a Cover Letter. Such a document supplements the report, the product. It describes in detail what is in the package, what the client needs to do after receiving it. Cover Letters are short and concise.

Sample letter in English Russian translation
Amy Chan

(111) 789-3456

[email protected]

20-Sep-21

Dear Hiring Manager,

As a recent graduate of Innovation University with a B.A. in journalism and communications, I believe I am an excellent candidate for the Journalist role at Flagship News. I am passionate about providing readers with accurate and detailed information in an engaging format. I want to bring that passion to the renowned newsroom floor at Flagship News.

While attending Innovation University, I spent all four years on the staff of the Innovation University Citizen and two years as its Editor in Chief. Under my leadership, our paper won the ABC Award for Best College Newspaper in the state for two years in a row. We also saved Innovation University $1M by uncovering a tuition scam as well as increased the IU Citizen’s off-campus circulation by 25%. nine0003

In addition to launching the online version of the IU Citizen, I held two positions in electronic media while in school. I was the head copywriter for the Innovation University monthly podcast, and I wrote all of the Freshman News section of our school’s Facebook Page. Since graduating, I have continued to assist with the podcast and have written several op-ed pieces published in the Flagship News.

Thank you for taking the time to review my attached resume and writing samples. I am confident that I can hit the ground running as a Journalist at Flagship News and immediately provide quality, in-depth reporting. I look forward to talking with you about this opportunity. nine0003

Sincerely,

Amy Chan

Amy Chan

(111) 789-3456

amy. [email protected]

September 20 21

Dear Hiring Manager,

As a recent graduate of Innovative University with a Bachelor of Arts in Journalism and Communications, I consider myself an excellent candidate for the role of Flagship News journalist. I am passionate about providing readers with accurate and detailed information in an engaging format. I want to pass on this passion to the renowned news service Flagship News. nine0003

While at Innovation University, I spent all four years on the staff of Innovation University Citizen and two years as editor-in-chief. Under my leadership, our newspaper has won the ABC Award for Best State College Newspaper for two consecutive years. We also saved Innovation University $1 million by uncovering tuition fee fraud, and increased application options off-campus IU Citizen by 25%.

In addition to launching the online version of IU Citizen, I held two positions in electronic media at school. I was the lead copywriter for the monthly Innovation University podcast and wrote all the freshman news sections on our school's Facebook page. After graduation, I continued to help out with podcasts and wrote several articles for Flagship News. nine0003

Thank you for taking the time to review my CV and sample texts. I am confident that I can immediately start working as a Flagship News journalist and provide high-quality and detailed reporting. I look forward to talking to you about this opportunity.

Sincerely,

Amy Chan

How to write a business letter using English - parsing the structure

A business letter is a document that follows a clear structure. Agree, we never write a greeting at the end of a letter, and a conclusion at the beginning, we do not start correspondence with a signature or a link. In most countries of the world, people use the same structure in business correspondence - this is what they are taught by online business English tutors. How to write a business letter in English without breaking the structure and keeping the right tone? Let's figure it out. nine0003

Header

Heading is the upper part, in which two addresses are indicated - the sender and the recipient. The first is written at the top left, the second below the sender's address. The writing format is from smallest to largest. That is, first we indicate the first name, last name, then the house number with the street, city. If we are talking about correspondence by e-mail, the email address is entered at the top. Make sure that the address is correct, because if the address does not contain only one digit, the addressee will not receive the letter.

Subject

The letter begins with the subject line posted at the top. The subject should contain important details, but no more than 7 words. To focus the attention of the addressee, to distinguish him from a large number of other correspondence, you can write a word that attracts attention in the subject line. For example, Urgent (Urgent!), Please read this letter (Please read the letter). To emphasize importance, use High Importance.

Greeting, address

Rules for business correspondence in English require correct address. When a letter is addressed to a woman, use Ms (Madam), or Mr when communicating with males. After the treatment, it is important to put a comma; in North America, a colon is preferable. nine0003

How to say hello Comment
Dear Mr. Wayne, When we write a letter to men
Dear Ms. Wayne, When addressing a woman (suitable for married and unmarried girls)
Dear Sir or Madam, If ​​you do not know who exactly will answer the letter
To whom it may concern Relevant for corporate business correspondence

Main content

Let's find out how to write a business letter in English after greeting. Depending on the type of document, the introduction begins with words of gratitude. After the introduction, consisting of 1-2 sentences, you need to formulate the main idea. It is desirable to divide the text into several paragraphs for better perception of information.

English example Translation
Thank you for your prompt response Thanks for the quick reply
I am writing to you regarding… I am writing to you about…
Following last month’s presentation, I have decided to write to you… After last month's presentation, I decided to write to you...
With reference to your advertisement in Business Weekly Journal could you please send me a more detailed description of your monitors. I would also like to know about discounts that you provide. nine0066 With reference to your business weekly ad, could you please send me a more detailed description of your monitors. I would also like to know about the discounts you provide.

Conclusion

In the final paragraph of the English Business Correspondence Rules, it is recommended to make a small reminder or focus on the fact that the request is urgent. Do not forget to thank the interlocutor for reading the letter and the attention paid, and indicate what actions you expect from the interlocutor. nine0003

English example Translation
Looking forward to your message Waiting for a message from you
Looking forward to your reply Waiting for your reply
Don't hesitate to contact me back if you have any questions Feel free to contact me if you have any questions

Signature

If most of the Formal letter is already done, how to write the completion? As a rule, the cliché phrase Sincerely yours is used. If punctuation marks were used in the greeting, a comma is placed after the final cliché phrase. Otherwise, we just write Sincerely yours Mr Wayne.

English example Translation
Yours faithfully… Regards…
Very truly yours Sincerely yours…
Cordially yours Yours cordially (if we are writing to an old friend)

Applications

If you are making a commercial offer to a client, the rules for writing a business letter in English recommend supplementing it with the so-called Enclosures. These are leaflets, booklets and other useful materials. Thanks to such elements, you will be able to visualize your proposal and “unload” the letter. nine0003

How do I complete a business letter in English and tell the client that it contains Enclosures? In the bottom left corner, write Enc, Encl, or the full word Enclosures.

Mandatory rules for writing business letters

Rules for business letters in English exclude the use of rude words and negativity, familiarity, lack of purpose of the letter. To avoid misunderstanding, stick to simple but important rules of communication. Recommendations apply not only to correspondence, but also to sending commercial offers. How to write letters so that the recipient understands you correctly? nine0003

Topic matches content

Writing about everything and nothing is a common mistake. If the topic says "Beds to order", you do not need to talk about the benefits of buying a kitchen, wardrobe, offering soft toys, gardening services. Also, don't write long, confusing emails.

Address by name

If you bypass the topic of how to start a business letter in English, do not address a potential partner by name, the client is unlikely to read the letter to the end. Moreover, he will not master even half, because from the very beginning the correspondence did not attract his attention. Say hello, thank you for your attention and immediately go to the main topic, without "water" and ambiguous phrases. nine0003

Do not start your letter with negativity

One of the taboos of any business correspondence is to start communication with rudeness and negativity. Otherwise, your client or partner will have an instant allergy to correspondence with you. And the person will stop opening any of your messages, even if he has incredible restraint.

Never start a letter with these expressions:

  • Unfortunately - unfortunately
  • I am afraid that – I am afraid that
  • We regret to inform that - Unfortunately, we have to inform you that
  • I am sorry to inform you that

Stick to the standard format

The key difference between business and informal correspondence is strict writing standards. Playing with headings, formatting, using a non-standard font, you are unlikely to stand out from the others. The letter will not look original, but will indicate the frivolity of your intentions. nine0003

Do not be shy

Remember how to write a business letter in English - you will immediately find a common language with partners. The use of the phrases Hey, bro, What's up, best regards is applicable only in informal correspondence. In business communication, they are unacceptable. Even if letters are addressed to Mr Morgan in the UK every week, this does not make him your close friend.

Always indicate the purpose of the letter

The purpose of the letter should be consistent with its content. From the first seconds of reading, the client should clearly understand what will be discussed. Specifying a goal saves time, allows you to evaluate the content and make the right decision. nine0003

Thank the recipient

Respect the time, don't waste water, and get straight to the point. Always end the correspondence with some kind of request and gratitude for the time spent, the purchase. So you increase the loyalty of the addressee, emphasize your exclusive relationship.

Use business vocabulary

The same concept is expressed in different words. When communicating with a friend, you can say “give”, in business correspondence - already “supply”. Instead of doing - produce, develop. What business vocabulary is recommended to use the rules of business writing in English? nine0003

nine0071
Speaking English Business English
Give Provide
Get Receive
Come Attend / Arrive
Help Assist
Book (verb) Reserve
Answer Reply
Choose Select
Tell Explain
Make Create
Do Manage
Propose Offer
Tell Report
Learn Study
Promise Ensure
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Always double-check your spelling

It's very easy to spoil the first impression of yourself and your company - just write sentences with errors. It would seem that these are trifles, but it is thanks to them that a general opinion is formed about the employees and the seriousness of the intentions of your organization.

Correct formatting of your answer

How to format a response to a letter so that the client receives maximum useful information, reads the text to the end and performs certain actions? When answering a letter, business etiquette and business correspondence in English always come first. Make it clear that you are competent, well versed in this issue and are ready to give a detailed answer. What should be written first? nine0003

Introduce yourself right away and make it clear who you are

It is important to tell the client right away what position you hold in the company. Introduce yourself, write your first and last name. Tell us about the range of your duties, convince the interlocutor of competence in solving an important issue.

Specify the purpose

Specify the purpose for which you are writing a response letter. As a rule, this is the answer to all questions that interest the sender. The client must be sure that you have the necessary information and are able to conduct such negotiations. nine0003

English example Russian translation
As per our phone conversation In continuation of our telephone conversation
I am writing to provide the information you have requested Sending the information you requested
It was a pleasure meeting you at the meeting/conference last Monday It was a pleasure to meet you at the meeting/conference last Monday
Thank you for writing to us about your experience in our research center last week Thank you for writing to us about your experience at our research center last week.
I am happy to write to confirm our agreement about the summer workshop I am glad to write about the confirmation of our agreement with you regarding the summer workshop
Thank you so much for contributing to our auction Thank you very much for your contribution to our auction

Answer all questions posed

The next step in the response letter is to answer all the questions posed by the client or business partner. It is important to do this with proper transliteration, without unnecessary abbreviations and slang words like lol, imho, etc. If in doubt about some points, tell the interlocutor that you are forwarding his question to a competent employee. In the near future, a specialist from your company will contact him. nine0003

How to conduct business correspondence: examples of correspondence

Below we will consider specific examples of letters written in English. Use these templates and useful expressions from the article when writing a competent, useful, persuasive text. They will be a good help on how to write a business letter in English, a sample can be taken as a basis for compiling almost any option.

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Business and conversational English are very different. In the modern world, it is customary to learn spoken English, while business vocabulary is underestimated and even forgotten about its importance. Meanwhile, it is business correspondence with foreign partners that plays a decisive role in employment.

Our online English tutors set themselves the difficult but very real task of teaching you the basic rules of business correspondence in English. Instead of tedious cramming and homework, you get a clear learning plan with specific examples and a personal teacher. Thanks to this approach, you will have a clear idea of ​​how to write a formal letter in English, where to start business correspondence, how to end it so that the client has a desire to cooperate with you. nine0003

Conclusion

From time to time we have to write formal letters. The more actively you use English in everyday life, the more often you have to do it in a foreign language. Now you are aware of what styles exist, what their structure is, and how such documents should be formatted.

You have in your hands visual examples and secrets, helping to compose the perfect business letter. Put them into practice if you need to send an important message at USA, business tone , or send your resume to a European employer. We are sure you will succeed!

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Email etiquette or email writing rules

Today it is quite difficult to find a company that has not used the achievements of scientific and technological progress in its practice of interpersonal communications: e-mail, ICQ, fax, mobile communications. And if, to a greater extent, we have an idea about the rules of business correspondence, a telephone conversation, then few people have an idea about how to behave on the Internet. But here, too, there are certain rules of etiquette, which are regulated by the Netiquette ( Netiquette ).

The main rule of "Setiquet" is the same as in any other etiquette: behave in a way that is easy to understand, do not create problems for others and do not interfere with normal dialogue, even if it is conducted via e-mail. Always behave in a way that does not offend the person you are chatting with on the Internet.

In his article "50 Practical Rules of Business Netiquette (Netiquette)" Chuck Martin, President of the American consulting company "The Digital Estate Group", writes: networks. Compliance with these rules is especially important because of the electronic nature of the environment, it is impossible to separate the position of the business and the client. The "Business Network Rules" emerged as a guide for establishing and maintaining healthy and happy relationships between a business and its customers." nine0003

In this section, we will not consider the rules of conduct on forums, blogs and chats, but only tell you how to conduct business correspondence via e-mail to make communication with partners, colleagues and friends more convenient and efficient.

Communication style.

When communicating via e-mail, you can omit appeals and greetings and get straight to the point. But, if you want your e-mail to be more official, the author recommends using the following address formula: “Good afternoon, dear (dear) + first name and middle name of the address.” And only after that you should proceed to the purpose of your appeal. nine0003

With all the informality of communication, it is necessary to remember and follow one of the most important rules when composing emails - - adherence to the principles of literacy and logic. Just because email is a fast way to communicate doesn't mean it has to be sloppy. Be sure to start your sentence with a capital letter and put full stops. Names and titles must begin with capital letters. Text written in all lowercase without periods or other punctuation marks is difficult to read. The text, written in capital letters alone, is generally perceived when reading as a CONTINUOUS SCREAM. nine0003

You must use spaces (blank lines) or ellipses to separate one thought from another, as they usually play the role of a paragraph in an email.

Designing an e-mail.

Many companies have a unified corporate standard for e-mail formatting, which includes the structure of the e-mail itself, the rules for contacting the client, signature details (name, position, work phones, e-mail address and a link to the company's website). In addition, this standard may prohibit the use of emoticons that are not related to the business sphere. nine0003

In general, the structure of a business e-mail can be represented as follows:

1. Header in corporate style.

2. Greeting

3. Content, purpose of the appeal

4. Farewell

5. Personal signature with contacts.

6. Link to the company's website.

7. Logo if needed.

When issuing an e-mail, the fields must be filled in without fail:

  1. "Subject".
  2. "To"
  3. "Importance of the letter", if necessary.

When sending electronic messages, the e-mail address of the recipient is entered in the "To" field. Sometimes there is a need to send a letter with one text to several recipients, then their addresses can be entered separated by commas. Be sure to fill in the "Subject" field, otherwise your letter may be deleted as spam. Here you should enter a few words that characterize the subject of the message.

Some email programs allow you to specify how important the message is. This is simply necessary if the addressee receives a large number of letters daily. Messages marked as "Important" receive priority when checking mail. But this feature should not be abused. Important will gradually lose this quality.

Email size .

Netiquette rules define the size precisely: an e-mail must be half as long as written on paper. If you need to send important information containing a large amount, then it is better to write a short accompanying text in an email, and arrange the information itself as an attachment. nine0003

When preparing to send a large attachment exceeding 200-500 kilobytes, be sure to warn your respondent about this. It's best not to send large attachments in emails. There are many other ways to send large texts, photos or sound without email. For example, through ftp servers or through the web interface.

Address book .

In traditional correspondence, one had to either keep envelopes with addresses or write them down. Remembering the email addresses of all your friends and partners is also not possible, and it is not necessary. To do this, any mail program has the "Address Book" function, in which you can store the e - mail of your correspondents and other contact information. When using this function, it is much easier to send an e-mail "paper", just highlight the desired name in the address book and click the "send mail" button. nine0003

When an email arrives from a respondent listed in your Address Book, you will always know from whom exactly you received the email, as the recorded contact will be reflected in the "From" field.

Reply to email .

To reply to a received letter, just click on the "Reply" button in the mail program. At the same time, a form for a new message appears, in which the recipient's address is automatically entered in the "To" field, and the subject of the original letter with the "Re:" mark at the beginning of the line will be given in the "Subject" field. By this mark, your addressee will understand that you sent him a reply to a letter on a specific topic. Thus, the recipient can easily recall the meaning of the correspondence. nine0003

If you are writing to friends and want your letter to comply with the rules of Setiket, then edit the text of the original message, leaving only those lines that are important for understanding your answer (quote). After the usual greetings and introductory words, type under each such quotation your answer to the given sentence or question.

If this is a response to a business letter, then leave all the previous text unchanged, and write your answer on top.

Citation - bringing in the message fragments of the original text (in this case, letters) in order to restore the essence of the content. Note that in most email programs, the quoted passage is marked with a greater-than sign (>).

Smileys.

During normal communication, the interlocutors are influenced not only and not so much by words as by voice, intonation, facial expressions, gestures. This is the minus of communication via e-mail - it makes it impossible to exchange emotions. However, this shortcoming has been partially overcome. Currently, in virtual communication, including through e-mail, the so-called "emoticons" (a graphic representation of your feelings) are widely used - faces made up of dots, commas, hyphens and other symbols. They are able to somehow emotionally color the texts. The use of emoticons makes the correspondence more lively - the author conveys not only his thoughts, but also his feelings. Here are the most common emoticons:

There are a lot of emoticons to indicate both emotions and states of a person or his appearance. Classic emoticons:

  1. :-) smiling
  2. :-))) laughing
  3. :-D :- joyfully laughing 9111

    |
  4. |
    thoughtful, neutral
  5. :-( sad
  6. :-/ dissatisfied or puzzled0020

Sometimes the nose symbol "-" is omitted for ease of typing. For example, they simply type :) or :(. Recently, the colon has often been replaced with an equal sign, for example, =) instead of :). "Nose" is usually not put in such cases. Also in chats it is common to use only opening or closing brackets. For example, )))) or (((((. The number of characters in this case corresponds to the level of joy or sadness.

But do not get carried away with emoticons when composing a business letter, otherwise you may get a reputation as a frivolous person.

Electronic signature .

An electronic signature is a specially created file ( signature ), which is a text signature. The presence of an electronic signature in messages is a good practice for business correspondence. An electronic signature is also an unobtrusive advertisement for a business. Direct advertising in letters from strangers and unfamiliar people, as a rule, is perceived negatively, and a few signature lines will be accepted loyally.

Always use a signature - it will help your respondent to uniquely identify you. And be sure to include several possible ways to contact you. Usually these are phone numbers, e-mail address, fax, ICQ

Basic rules for compiling an electronic signature:

  1. An electronic signature should not exceed 5-6 lines.
  2. The number of characters per line must not exceed 70.

Features of Netiquet when sending and receiving e-mails. nine1115

So you've sent an email and you're really worried about whether it got through. And next time, for your own peace of mind, you already send an email with a receipt. But according to the rules of Setiquet, such a mark is a sign of disrespect and distrust of your partner. It is better, after sending your message by e-mail, to call the addressee and clarify whether your letter has reached or not. Quite often, the following wording is used for confirmation: after the text of the main letter, before your electronic signature, the phrase is written: “Please confirm receipt of the letter by reply letter or by calling the numbers below”

According to the rules of Setiket, e-mails must be answered. And the response time to e-mail should not exceed two days. If you need a longer time to respond to the letter, it is worth explaining the reasons for the delay. It is necessary to respond to letters with a broken encoding. In this case, it is better to attach an attachment with explanations so that your correspondent can definitely read it. And be sure to respond to letters containing an attachment: you must confirm that the attachment has reached and opened normally. nine0003

An electronic dialogue session ends according to the rules of telephone etiquette: whoever starts the correspondence first, ends it first.

Please note that if you do not respond to an email within 7 days, this is a clear rejection of communication. Therefore, if you want to maintain business relations, you must definitely call or send a second letter to your business partner 2-3 days after sending an e-mail to clarify whether the information has reached him or not. nine0003

Remember that in the business world, you should always answer letters, whether they are paper or electronic. Otherwise, you may be considered an irresponsible and frivolous person, which of course is not the best way to reflect on your business reputation.

Fragment of the book “International Etiquette. Features of business etiquette in different countries. The book is being prepared for publication by the Phoenix Publishing House, Rostov-Don in 2008.

Author's notes:

Netiquette - (English Net - network + Etiquette - etiquette) - moral rules of behavior in computer networks. Rules of conduct on the Web, designed not to complicate the lives of others. Author's note

Smiley, smiley (English smiley) is an ideogram depicting an emotion. It consists of various symbols, including service ones. The distribution of the emoticon received on the Internet and SMS. Back in 1969, Vladimir Nabokov, in one of his interviews, mentioned that it was worth creating a special punctuation mark for graphic display of emotions. However, only at 19In 1982, Scott Fahlman was the first person in the world to propose an emoticon in the form in which it is used today. Author's note.

Spam - messages sent in bulk to people who did not agree to receive them. Unwanted advertising. Author's note.

Wikipedia - The Free Encyclopedia, http://ru.wikipedia.org

ICQ is the name of the client program for the OSCAR instant messaging network developed by Mirabilis. The abbreviation "ICQ" is consonant with the English phrase "I seek you" (I'm looking for you), in Russian computer slang ICQ is called "ICQ" or "Asya".


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